Greetings from our little store
Greetings from our little store
Order processing is the time it takes from when you place your order on our site to when it gets packed up and shipped out. This usually takes 1-2 business days.
Once your order is placed, we have a very limited window to make any changes or cancellations. If you require an order change or cancellation, please let us know as soon as possible by sending us an email or contact us We can't guarantee that we'll be able to catch your order before it gets to our warehouse for fulfillment, but we'll try our absolute best!
Please note that during holidays, new product launches, restocks, and promotions, order processing times may be subject to delays. We thank you in advance for your understanding!
Please note delivery times do not include order processing times.
Once your package has been shipped, you'll receive an email of shipping confirmation with your tracking number.
Damaged orders
We take full responsibility for damaged products
Please send us a photo at heyfaridas@gmail.com and we'll be happy to figure out a solution.
Delayed orders
We know you're excited to get your package, but unfortunately delays in transit times may occur with the carrier. If your order is still in transit and has not been delivered within our promised timeframe Please contact us
Missing orders
If your package has been marked delivered yet you can't locate it, please allow 3 business days from the delivered date on the tracking number as some carriers may be experiencing latency issues and lags in their tracking. If by the 3rd business day you still cannot locate your order, please reach out to us.
we currently do not accept any physical returns due to the additional impact it has on our environment.
For all customer inquiries, you can contact us through live chat or email us at heyfaridas@gmail.com Our business hours are Monday to Saturday 9am to 6pm , excluding holidays. Check out our FAQs in the meantime!
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